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Hi, I'm Andrea

Andrea Pollitt

Director, Software Engineering at Disney Streaming

Engineering leader scaling teams, processes, and AI capability at streaming scale. At Disney, I lead the 36-person organization behind the real-time operational insights platform for Disney+, Hulu, and ESPN, and led its AI transformation: velocity up 225% year over year and production bugs down by half. That work catalyzed adjacent engineering, TPM, and product teams to build their own internal AI tools. I lead with integrity, making the call that’s right for the business and building the trust that lets teams ship hard things at scale. 10 years in engineering leadership and 9 as an IC before that, building high-performing, high-retention organizations and the platforms that serve hundreds of millions of viewers.

Core Competencies

Experience

1
Disney Streaming

2021 - Present

Seattle, WA

Streaming platform behind Disney+, Hulu, and ESPN.

Director, Software Engineering · Insights Engineering

2024 - Present

Responsibilities:
  • Lead a 36-person organization (17 full-time, 19 contract) in 4 squads, led by 2 people managers and 2 team leads, across Seattle, New York, and Glendale.
  • Set the strategy, hiring, and operating model for AI-assisted development: velocity rose 225% year over year (20 to 65 completed story points) and production bugs fell 50% quarter over quarter. Held the rollout to a single pod until it proved itself.
  • My teams delivered production GenAI operations tooling, including AI incident prediction and triage, AI test-generation and PR-review tooling, an internal MCP server exposing platform APIs to LLM clients, and a conversational incident-triage agent in production.
  • My teams have an AI-assisted build system in alpha that executes a plan, runs checks, and stops for human review.
  • Catalyzed AI tool-building across Disney, inspiring engineering, TPM, and product peers to build their own internal AI tools through hands-on onboarding, All Hands demos, and a TDD-scoring system that drove the team to use LLMs for better technical design documents.
  • My teams build and evolve the business-critical operational insights platform used by thousands of engineers and executives to monitor the real-time health of Disney+, Hulu, and ESPN, the 911 emergency response tooling for streaming incidents. It surfaces critical signals to Tech SVPs and the CTO during incidents. My teams made it faster for service owners to open incidents, which helped the Support Center bring P1 detection and engagement under 60 minutes and send first communications within 15 minutes of engagement on 100% of P1s.
  • Process designer on Disney’s engineering hiring standardization across all of Product and Technology (~2,800 full-time employees), and piloted the new take-home assessment on my own team.
  • Own the organization’s capital and operating budget, and monitor its cloud and AI agent spend.
Director, Software Engineering · Engineering Data Strategy

2021 - 2024

Responsibilities:
  • Built the engineering data foundation and the client telemetry and data-quality platform for Disney+, securing the data quality behind real-time operational decisions.
  • Hired 6 people in 3 months from 70+ tech screens, and kept the organization delivering through the 2023 reorgs and layoffs with no voluntary attrition. Coached a woman engineer into a Senior promotion that kept her at Disney.
  • Established the unified engineering data strategy that turned scattered telemetry into consistent metrics for real-time decisions, operational alerting, and business reporting across the streaming portfolio.
  • Created the career growth frameworks, leveling rubrics, performance management standards, and agile operating model adopted across my manager’s organization.

Hulu

2016 - 2021

Seattle, WA

Streaming service acquired into Disney Streaming.

Principal Software Development Lead · Android Playback

2018 - 2021

Responsibilities:
  • Led the Android client playback experience, driving the processes and accountability that took team velocity 18→50 story points, predictability 54%→95%, and bug count from 100+ to consistently under 3.
  • Pioneered the cross-organizational technical investment planning process that became the model for all Mobile engineering teams at Hulu, socialized through a talk at Hulu’s internal engineering conference.
  • Ran releases as a train for all of Hulu Android mobile, moving from a 3 to 6 week cadence to a consistent 2 weeks; the feature-flag process I set up is still used by Hulu Android mobile.
  • Delivered high-profile features including Offline Playback, the Live Guide (EPG), and Player UX improvements.
  • Led the team that implemented Open Measurement for ad measurement in the Hulu Android app.
  • Led the hiring initiative that brought the first full-time woman engineer onto the Android team, re-running a biased interview loop to extend the offer; founded and ran the Women in Development group and gave the Women in Informatics Hackathon keynote.
Software Developer to Senior Software Development Lead · Product Instrumentation

2016 - 2018

Responsibilities:
  • Promoted twice in my first year, skipping a level. Implemented Nielsen measurement in the Hulu iOS and tvOS apps, served as Conviva’s technical contact for all Hulu client teams, and implemented COPPA compliance for client-side data collection across all Hulu platforms.
  • Established the enterprise-wide instrumentation tag format and documentation standards that became the foundation for consistent analytics across all client applications, and personally implemented all browse and playback instrumentation for Hulu’s iOS and tvOS apps.
  • Built validation tooling to ensure accurate implementation and high data quality across releases.
  • Transitioned ownership of instrumentation to client teams, improving implementation quality and removing my team as the bottleneck.
2

3

Seattle, WA

Project portfolio management software.

Software Engineering Lead

2014 - 2016

Responsibilities:
  • Practiced agile methodologies including pair programming, TDD, and kanban-tracked user stories.
  • Designed and implemented a task management application in AngularJS and TypeScript with ng-grid.
  • Improved Grunt TypeScript build speed from 35 seconds to 5 seconds.
  • Set up Linux build boxes with Mono and NUnit Console, cutting build times from 3 minutes to 15 seconds.
  • Implemented a JSON:API serializer/deserializer in ServiceStack 3 and prototyped the company API versioning standard.

Ann Arbor, MI

Enterprise backup and security appliances (18,000+ in production).

Software Engineer

2013 - 2014

Responsibilities:
  • Drove the coding standards across all PHP teams, and taught testable code at the Ann Arbor PHP meetup I organized; started scrums for the team.
  • Designed a migration path from PHP4 to loosely coupled, testable, object-oriented code.
  • Improved Windows backup speeds 20% via bulk inserts and async DB writes.
  • Scoped and fixed a Windows data-loss bug where binary streams were missing, writing a tool that detected and recovered the lost data during the next backup.
  • Fixed numerous Exchange message-level backup bugs (off-by-ones, UTF-8 handling, memory leaks, error recovery).
4

5

East Lansing, MI

Regional telecom carrier and ISP.

Software Engineer

2009 - 2013

Responsibilities:
  • Built the entire software ecosystem for running the business and maintained all the computing systems that ran it.
  • Designed an object-oriented PHP framework where modules could be created and imported into any deployment.
  • Built customer portals for billing, ticketing, server orders, and toll/toll-free number administration, integrated with carriers including Qwest via FTP.
  • Set up OpenID against the internal LDAP backend for single sign-on; ran Redmine on FreeBSD with RVM-isolated gem sets.
  • Mentored a small team of developers and designed processes for feature/bug tracking, testing, documentation, and version control.

East Lansing, MI

Computing support for the Physics department.

Computing Assistant IV

2007 - 2009

Responsibilities:
  • Built the content management system still powering the department knowledge base (support.pa.msu.edu).
  • Learned object-oriented PHP, MySQL, JavaScript, and refactoring on a production system.
  • Provided IT support to professors in the Physics department.
6

Education

B.A., Telecommunication, Information Studies and Media (coursework focus: Computer Science and Video Game Development)
Machine Learning Certification

Projects

AI Transformation of an Engineering Org
Director, Software Engineering 2024 – Present

Led the AI transformation of my engineering organization at Disney: velocity rose 225% year over year and production bugs fell 50% quarter over quarter. I set the strategy, hiring, and operating model, and held the rollout to a single pod until it proved itself. My teams delivered production GenAI operations tooling: AI incident prediction and triage, AI test-generation and PR-review tooling, an internal MCP server exposing platform APIs to LLM clients, and a conversational incident-triage agent.

The work didn’t stop at my team. I catalyzed AI tool-building across Disney, inspiring engineering, TPM, and product peers to build their own internal AI tools through hands-on onboarding, All Hands demos, and a TDD-scoring system that pushed the team to use LLMs for better technical design documents.

Operational Insights Platform
Director, Software Engineering 2021 – Present

My teams build and evolve the business-critical operational insights platform that engineering teams and leaders rely on across Disney+, Hulu, and ESPN for real-time service health, incident response, and executive reporting.

It surfaces critical signals directly to Tech SVPs and the CTO during streaming incidents. My teams made it faster for service owners to open incidents, which helped the Support Center bring P1 detection and engagement under 60 minutes. Paired with an upstream data-quality and schema-enforcement layer that secures the integrity of the telemetry behind those real-time decisions.

Simon Fire (DMX Rebuild)
Technical Software Lead 2026 – Present

Ground-up rebuild of Simon Fire. Pulled all of the original Arduino-based flame-effect electronics out of the towers and installed DMX512 receivers on each one, moving the project onto a standard lighting/effects protocol.

Started writing a new button (more detail TODO).

Simon Fire (2025 Refurbishment)
Technical Software Lead 2025

Brought Simon back to life after a decade in storage. Worked through the accumulated hardware decay from sitting after Burning Man (melted cable shielding, failed SD cards, and assorted bit-rot), then took the chance to improve it:

  • Replaced and re-shielded damaged cabling; swapped failed SD cards
  • Confirmed DMX lighting integration end-to-end (laid the groundwork for the 2026 DMX rebuild)
  • Overhauled the sound system on a newer WAV Trigger library, now supporting polyphonic playback
  • Added a config mode with EEPROM-backed volume control so it can be tuned in the field
  • Tuned it to shoot more fire

Deployed at a local fundraiser and at the regional Burn in 2025.

Simon Fire Edition 2.0 (Original Build)
Simon Fire Edition 2.0 (Original Build)
Technical Software Lead 2014 – 2015

A 50 sq ft interactive fire art installation with four laser-etched capacitive touch towers driving live flame effects and LED animations. Funded by an Honoraria Art Grant from the Burning Man Organization; deployed at Burning Man 2015 and multiple Seattle regional events.

  • Designed the patterns used throughout each of the modules in C++ on the Arduino IDE
  • Implemented a concurrent LED animation system on a single-core processor, where multiple animations can run on any or all strips simultaneously
  • Calibrated the MPR121 capacitive touch sensors
  • Diagnosed and fixed a hardware bug where the touch sensors were registering voltage drops with no actual touch
  • Assisted in writing and reviewing grant applications

Media: drone footage on YouTube · Burning Man 2015 gallery · Critical NW 2015 gallery

Ignition Northwest Grants Committee
Committee Member 2025 – Present

Member of the Ignition Northwest grants committee, reviewing and awarding art grants to interactive and large-scale art projects in the Pacific Northwest regional Burning Man community.

WIFO Hackathon Kickoff Speech
Kickoff Speaker 2021

Delivered the kickoff speech at the University of Washington’s Women In Informatics (WIFO) hackathon. Talked about Hulu’s core values, how we embraced fun while working hard, and how the team navigated the pandemic transition to remote work.

Covered family care and work-life balance, and the deliberate practices Hulu used to replace the social bonding that disappeared when offices closed: meeting-free days, intentional casual conversations, ramping up competition in product release demos, playing video games together, and cooking classes. Closed on Hulu’s ongoing investment in increasing diversity in hiring.

Girls Who Code
Volunteer Speaker Ongoing

Volunteer speaker sharing engineering career paths and industry experience with students.

Ada Developers Academy
Volunteer Mentor & Interview Coach Ongoing

Mentor and interview coach for Ada cohorts, supporting women and gender-expansive adults transitioning into software engineering careers.

Ice Hockey
Skater and team captain 2013 – Present

Rec hockey in two Seattle leagues since 2013; captain of several teams.